DELIVERY

DELIVERY TERMS

We are trying our best to make international delivery of these products as easy as it can be. For this purpose, we will automatically send you your tracking number and will keep you updated about the whereabouts of your parcel. Once, it is in your country and is out for delivery you will receive an automatic email from us, so that you should be ready to receive the parcel. If the delivery attempt is unsuccessful you will be notified about that as well, so that you can be home next time when the courier comes.

We ship all the parcels from Moscow, Russia to ensure that the time is not wasted on transporting the parcel inside of Russia. The parcels are processed by the Russian Post and, once the parcel is in your country, by your local postal service.

We have already successfully delivered these products to our customers in: USA, Australia, New Zealand, UK, France, the Netherlands, Switzerland, Poland, Hungary, Croatia, Romania, Bulgaria, Czech Republic, Slovakia, Slovenia, Israel, Japan, China, Hong Kong, Philippines, Malaysia, India, Mexico, Colombia, and Oman. Now, we are looking forward to shipping to new destinations.

ORDER REQUIREMENTS

We understand that many of our customers want to buy only one particular product so we decided to not have a minimum order amount. In other words, we will be happy to ship to you even one small package of Siberian Ginseng or any other product that you might deem useful!

SHIPPING SERVICES

Your parcel is shipped directly from Moscow, Russia to your country. It is possible to track the shipments all along the way. The parcels are usually delivered by the courier, so that you do not need to go to your postal office. However, if the delivery attempt was unsuccessful, you need to schedule a new delivery or go to your postal office yourself. Please, remember that it is your responsibility to pick up your parcel, as we cannot do it for your. If the parcel is shipped back to us due to you not picking it up we will not issue a refund.

Estimated Delivery Times for Registered Mail (Standard Shipping)

We dispatch parcels generally within a couple of days after payment. Average Shipping Times for Registered Mail are the following:

10 - 30 days for customers in the EU and the UK (up to 40 days);

17 - 40 days for customers in the USA;

15 - 40 days for customers in Singapore and Japan (up to 50 days);

15 - 40 days for customers in New Zealand and Australia.

Please note that these are just estimates and actual shipping may take much longer. 

Due to COVID-19 prevention measures, shipping takes much longer and may take 3-4 months to the US. 

Price: for your convenience we have a flat-rate shipping fee of only 10 USD.

CUSTOMS AND TAXES

We fill customs declarations properly, however, we cannot always guarantee the aforementioned delivery times, as customs have the right to hold the ordered products for inspection. Of course, there is no reason for your package to get seized, unless the certain herbs are scheduled under your country's laws. Seizures are highly unlikely, but still customs may hold your products for a while. There is an obligatory rule that if customs open a sealed package, it always adds an “opened by customs” sticker. The chance of an inspection is very small, unless you are from the list of countries with extremely strict import laws.

In order to make delivery faster we mark all our parcels as gifts.

When it comes to our UK customers we declare value less than 30 GBP, so that you would not need to pay the import duty.

If you are aware of some peculiarities of import/taxes/customs rules in your country, in order to ensure successful delivery, please leave a note on your order or contact us.

PACKAGING

Factory packaging protects these products from possible harmful effects during the transportation and storage. Our products are usually shipped in small carton boxes with the contents wrapped in bubble wrap, so that products themselves should not be anyhow damaged. If you wish to have a certain packaging, please leave a note on your order or contact us, as soon as your order is confirmed.